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Today's Article: Improve
Your Email Deliverablity
Today's Ask Dr. Ebiz:
California
Anti-Spam
How to Avoid Email Filters
At least
18% of your email campaigns and newsletters are blocked or filtered
by mistake. Now you can fix the problem.
This practical new
Handbook details the 10 specific tactics to improve your delivery
rate, including AOL delivery.
Get your copy now: http://www.sherpastore.com/c/a.pl?1044&p.cfm/2094
Improve Your Email's
Deliverablity
By Karen Fegarty
With spam accounting
for more than 70% of the email that is delivered to our inboxes, many
corporations and ISPs have implemented solutions to deal with this
growing problem. Spam filters, IP blocking, domain blocking, and
legislation are in place, but often messages that are, in fact,
wanted by the recipients, are filtered and not delivered. What
do legitimate marketers need to do to ensure that their clients
receive their messages? We have collected a number of rules
that, if you employ, can greatly increase the number of emails that
are delivered and opened by your customers or prospective
customers.
1.
When
delivering to AOL email addresses you need to make sure your SMTP
service's domain can be
verified using a reverse DNS lookup. Check with your Webmaster or
Host Provider. For more information on this topic check out:http://www.dnsstuff.com/info/revdns.htm and http://ezine-tips.com/articles/resources/20010817.shtml
2.
America
Online (AOL) has recently released the newest version of its
product, AOL 9.0. To protect its users from receiving spam, AOL has
put some measures in place that will affect how your message is
received by your AOL subscribers. All graphics will be blocked from
being displayed in HTML emails; as well links will be deactivated
for any new message sent to an AOL 9.0 inbox. When an email is
received in AOL 9.0, users will have to click a link at the top of
each message (Show Images & Enable Links) to view any graphics
within your email. If this action is not taken, images and links
will not be displayed or enabled.
This is the default setting
for AOL 9.0; however, the email recipient does have the ability
to add the sender's From Address into their address book, which
AOL classifies as People I Know. Once this has been done,
all emails received from this address in the future will
automatically have images and links showing correctly.
Your recipients must add you to their address book as a
sender they recognize and approve. You should add a line to the
top of your email, which states something like this... "Attention
AOL 9.0 users - please add fromaddress@company.com to your
address book so that you can see our entire message". For more
information on this issue visit: http://library.marketingsherpa.com/barrier.cfm?CID=2455 MS
2003 will also filter the images. For more information visit: http://ktdcommunications.com/communications/katydid_023.htm
3.
Be aware
of the current and proposed spam laws. Check out
http://www.spamlaws.com for
current legislation.
4.
Ensure
that each message contains an unsubscribe statement that links to
a valid URL or a valid Mailto: link. However do not use the
words "to unsubscribe" as these are now getting filtered. Use
something like "to leave".
5.
Do not
include .exe or attachments in your message.
6.
Do not
purchase lists.
7.
Do not
rent lists that are not double-opt-in.
8.
Don't sell or rent out
your own lists.
9.
Always remove any
unsubscribes immediately
10. Always remove any
undeliverables immediately.
11. Remind
people of their relationship with you. Tell them in the message
the email address that they used when they
subscribed.
12. Communicate with your
recipients on a regular basis, but don't communicate with
recipients too often. An email that is welcomed on a monthly
basis may become unwelcome when sent more frequently.
13. Include
a correct reply email address and telephone contact
information in each email.
14. Avoid
sending long text articles.
15. Do not
send HTML messages without Text alternatives.
16. Avoid
sending messages with a large number of
hotlinks.
17. Do not
use BCC distribution methods with over 10 names per email.
Use a
product like Broadcast, which creates an individual message
for
each email.
18. If you
are sending a newsletter place the word "newsletter" and a
date
including month in the subject line. This reduces your spam
score.
19. Watch
your email lists, heavy B2C distribution to @aol.com,
@hotmail.com. @msn.com etc may be flagged.
20. Avoid
using words or phases that trigger spam filters. For
more information on this visit: http://www.doctorebiz.com/06/021106b.htm and http://www.wilsonweb.com/wmt8/spamfilter_phrases.htm
21. Check
out the common tests that filters like Outlook and SpamAssassin
use to filter your emails and try to avoid the common issues.
For information on these tests visit http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010450051033&CTT=98 and
http://eu.spamassassin.org/tests.html
22. Routinely
check http://www.spamcop.net to see if you have
been blacklisted unfairly. Send an email to have this rectified.
To check their list enter: http://spamcop.net/bl.shtml?111.111.111.11 (where
111.111.111.11 is the IP address of your sending
SMTP.)
23. Use
services such as Assurance's Message
Checker to pre-check your messages for common filtering flags
and Assurance's
Black-list Alert to keep on top of where you may be
blacklisted.
24. Sending
your delivery in small batches of 500 or less might
avoid filtration.
25. For
additional information and a practical guide on avoiding spam
filters check out
Marketing Sherpa's "How-to
Kit: Get Your Permission Email Past Filters" http://www.sherpastore.com/store/page.cfm/p.cfm/2094?1044.
About the
Author
Karen Fegarty is
co-founder of Mailworkz.
Mailworkz is the producer of
innovative e-marketing tools
including Broadcast, a leading email/bulk email
marketing
software tool and Eztrackz online ad tracking. Claim your trial of
Broadcast today http://www.mailworkz.com/download.htm
and trial Eztrackz at http://www.eztrackz.com.
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How-to Kit: Get Your Permission Email Past Filters -
Marketer's Handbook + Audio CDs |
"Dr
Ebiz"
"How are e-marketers going to handle the upcoming California
law against spam? My newsletter has an ad for services in it. Will
it come under the law? "-- William
Dubay
California's new
anti-spam law, poised to take effect on January 1, 2003,
provides for liquidated damages of up to $100 for each spam and up
to $1 million per incident. But the law is written so broadly that
many people feel it will be challenged in court. According to the
new law, it is illegal to send an advertisement "in an unsolicited
commercial e-mail advertisement to a California electronic mail
address." If you have an opt-in newsletter that contains ads, this
wouldn't seem to affect you, so long as the ad appears within the
context of the newsletter people have subscribed to (though I'm not
a lawyer and can't offer legal advice).
While I agree with the sentiments of the law, I don't think state
anti-spam laws are the answer, since the US Constitution prohibits
state laws that interfere with interstate commerce. Instead, we need
realistic and tough anti-spam regulation at the US federal and
European Union level. With California's budget woes, I don't see it
prosecuting mom and pop businesses for spam. They'll focus on only
the most egregious offenders and then face the likelihood of having
the constitutionality of the law challenged.
Nevertheless, I believe now is the time for marketers to move to
confirmed or double opt-in subscriptions. When you can tell a
complainant that you possess confirmed opt-in proof for all new
subscriptions since 2003 -- documented with IP address and dates --
he probably won't want to pursue his complaint in civil or criminal
court.
"Copyright 2003, Ralph
F. Wilson. All rights reserved.
Used by permission."
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