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 eMarketing Tips and Tricks - November 11, 2003 Marketing Digest Marketing Digest

 

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Today's Article: Improve Your Email Deliverablity

Today's Ask Dr. Ebiz:  California Anti-Spam


How to Avoid Email Filters

At least 18% of your email campaigns and newsletters are blocked or filtered by mistake. Now you can fix the problem.

This practical new Handbook details the 10 specific tactics to improve your delivery rate, including AOL delivery.

Get your copy now:
http://www.sherpastore.com/c/a.pl?1044&p.cfm/2094


Improve Your Email's Deliverablity

By Karen Fegarty

With spam accounting for more than 70% of the email that is delivered to our inboxes, many corporations and ISPs have implemented solutions to deal with this growing problem. Spam filters, IP blocking, domain blocking, and legislation are in place, but often messages that are, in fact, wanted by the recipients, are filtered and not delivered. What do legitimate marketers need to do to ensure that their clients receive their messages? We have collected a number of rules that, if you employ, can greatly increase the number of emails that are delivered and opened by your customers or prospective customers.

1.      When delivering to AOL email addresses you need to make sure your SMTP
service's domain can be verified using a reverse DNS lookup. Check with your Webmaster or Host Provider. For more information on this topic check out:http://www.dnsstuff.com/info/revdns.htm and
http://ezine-tips.com/articles/resources/20010817.shtml

2.      America Online (AOL) has recently released the newest version of its product, AOL 9.0. To protect its users from receiving spam, AOL has put some measures in place that will affect how your message is received by your AOL subscribers. All graphics will be blocked from being displayed in HTML emails; as well links will be deactivated for any new message sent to an AOL 9.0 inbox. When an email is received in AOL 9.0, users will have to click a link at the top of each message (Show Images & Enable Links) to view any graphics within your email. If this action is not taken, images and links will not be displayed or enabled.

This is the default setting for AOL 9.0; however, the email recipient does
have the ability to add the sender's From Address into their address book,
which AOL classifies as People I Know. Once this has been done, all
emails received from this address in the future will automatically have
images and links showing correctly.

Your recipients must add you to their address book as a sender they
recognize and approve. You should add a line to the top of your
email, which states something like this... "Attention AOL 9.0 users
- please add fromaddress@company.com to your address book so
that you can see our entire message". For more information on this
issue visit: http://library.marketingsherpa.com/barrier.cfm?CID=2455
MS 2003 will also filter the images. For more information visit: http://ktdcommunications.com/communications/katydid_023.htm

3.      Be aware of the current and proposed spam laws.  Check out
http://www.spamlaws.com for current legislation.

4.      Ensure that each message contains an unsubscribe statement that links
to a valid URL or a valid Mailto: link. However do not use the words
"to unsubscribe" as these are now getting filtered. Use something like "to leave".

5.      Do not include .exe or attachments in your message.

6.      Do not purchase lists.

7.      Do not rent lists that are not double-opt-in.

8.      Don't sell or rent out your own lists.

9.      Always remove any unsubscribes immediately

10.  Always remove any undeliverables immediately.

11.  Remind people of their relationship with you. Tell them in the
message the email address that they used when they subscribed.

12.  Communicate with your recipients on a regular basis, but don't
communicate with recipients too often. An email that is welcomed
on a monthly basis may become unwelcome when sent more frequently.

13.  Include a correct reply email address and telephone contact information
in each email.

14.  Avoid sending long text articles.

15.  Do not send HTML messages without Text alternatives.

16.  Avoid sending messages with a large number of hotlinks.

17.  Do not use BCC distribution methods with over 10 names per email.
Use a product like Broadcast, which creates an individual message
for each email.

18.  If you are sending a newsletter place the word "newsletter" and a
date including month in the subject line. This reduces your spam score.

19.  Watch your email lists, heavy B2C distribution to @aol.com,
@hotmail.com. @msn.com etc may be flagged.

20.  Avoid using words or phases that trigger spam filters. For more
information on this visit: http://www.doctorebiz.com/06/021106b.htm and http://www.wilsonweb.com/wmt8/spamfilter_phrases.htm

21.  Check out the common tests that filters like Outlook and SpamAssassin
use to filter your emails and try to avoid the common issues. For information on these tests visit http://office.microsoft.com/assistance/preview.aspx?AssetID=HA010450051033&CTT=98
and http://eu.spamassassin.org/tests.html

22.  Routinely check http://www.spamcop.net to see if you have been
blacklisted unfairly. Send an email to have this rectified. To check their list enter: http://spamcop.net/bl.shtml?111.111.111.11
(where 111.111.111.11 is the IP address of your sending SMTP.)

23.  Use services such as Assurance's Message Checker to pre-check your
messages for common filtering flags and Assurance's Black-list Alert
to keep on top of where you may be blacklisted.

24.  Sending your delivery in small batches of 500 or less might avoid
filtration.

25.  For additional information and a practical guide on avoiding spam filters check out
Marketing Sherpa's "
How-to Kit: Get Your Permission Email Past Filters" http://www.sherpastore.com/store/page.cfm/p.cfm/2094?1044.


About the Author

Karen Fegarty is co-founder of Mailworkz.  Mailworkz is the producer of
innovative e-marketing tools including Broadcast, a leading email/bulk email
marketing software tool and Eztrackz online ad tracking. Claim your trial of Broadcast today http://www.mailworkz.com/download.htm and trial Eztrackz at http://www.eztrackz.com.

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Banner How-to Kit: Get Your Permission Email Past Filters - Marketer's Handbook + Audio CDs


"Dr Ebiz"

"How are e-marketers going to handle the upcoming California law against spam? My newsletter has an ad for services in it. Will it come under the law? "-- William Dubay

California's new anti-spam law, poised to take effect on January 1, 2003, provides for liquidated damages of up to $100 for each spam and up to $1 million per incident. But the law is written so broadly that many people feel it will be challenged in court. According to the new law, it is illegal to send an advertisement "in an unsolicited commercial e-mail advertisement to a California electronic mail address." If you have an opt-in newsletter that contains ads, this wouldn't seem to affect you, so long as the ad appears within the context of the newsletter people have subscribed to (though I'm not a lawyer and can't offer legal advice).

While I agree with the sentiments of the law, I don't think state anti-spam laws are the answer, since the US Constitution prohibits state laws that interfere with interstate commerce. Instead, we need realistic and tough anti-spam regulation at the US federal and European Union level. With California's budget woes, I don't see it prosecuting mom and pop businesses for spam. They'll focus on only the most egregious offenders and then face the likelihood of having the constitutionality of the law challenged.

Nevertheless, I believe now is the time for marketers to move to confirmed or double opt-in subscriptions. When you can tell a complainant that you possess confirmed opt-in proof for all new subscriptions since 2003 -- documented with IP address and dates -- he probably won't want to pursue his complaint in civil or criminal court.

"Copyright 2003, Ralph F. Wilson. All rights reserved. Used by permission."

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