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 eMarketing Tips and Tricks - Aug 10, 2004 Marketing Digest Marketing Digest

 

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Today's Article: Blacklists and WhiteLists Explained 

Today's Ask Dr. Ebiz:  Business Site Design Tips


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My Emails are not Being Delivered. Blacklists and White Lists Explained.

by Karen Fegarty

Over 40% of all emails within your marketing campaign are not being delivered. You may not even be aware of this, as many ISPs will not send back a bounce message. In fact if you are sending messages to AOL customers, AOL is now
blocking over 80% of the messages that come into their servers. One of the main reasons that this is occurring is that your IP or Domain may be blacklisted. All major ISP's and many corporate email systems now check against blacklists and will refuse to deliver any emails that come from an IP that is blacklisted.


But what exactly is a blacklist? DNS blacklists are lists of domains and IP's that are known to originate Spam. Many anti-spam software programs used by corporations and ISP's use these lists to control Spam by refusing any email that originates from one of these domains or IPs. Unfortunately there are many instances of false positives as there are few checks and often little objectivity when listing a particular IP. In order for a blacklist to know that a domain is sending Spam, the offence must be reported.
It may take only one report via a web form for you to be listed. You may be listed maliciously through one complaint of a client, or that of a competitor. Many blacklists, as well, will list not only the IP that is suspected as spamming, but will list any IPs in that range of addresses. If someone using the
same Internet provider as you is accused of spamming and is placed on a blacklist, you may be listed as well. DNS blacklists are usually maintained by anti-spam organizations or by individuals.What are some of the most popular blacklists that ISPs are using?Some of these include:MAPS - http://www.mail-abuse.com/

Spam Cop - http://www.spamcop.net/
SpamHaus - http://www.spamhaus.org/
SPEWS.org - http://www.spews.org/
ORDB.org - Open Relay Database - http://www.ordb.org/How do I know if I am on a blacklist?Unfortunately, you really can't be 100% sure if you have been blacklisted.  You may be on someone's blacklist and not even know it. There are, however,  ways to check most of the lists.One way is to check your server log when sending your campaigns. You will often see an email bounce notice indicating that the message has bounced because you are on a particular blacklist.Many of the major blacklists also allow you to enter your IP into a form on their site. These checks will tell you whether you appear, or not, on their list.A useful tool, is the Blacklist Monitor.  http://www.blacklistmonitor.com - It automatically checks your IP against most of the major Blacklists and tells you which ones you are listed on.  It also gives you help in getting removed. All your IPs are constantly monitored for any changes, listings, or delistings.But what is a White List and how can this help?Many corporations and ISPs will create a white list.  This is a list of trusted IP addresses that they feel confident will not send spam to their customers.  If your IP is listed on a particular white list then your email messages will be livered to the destination email address. It is important for reputable marketers to work with the major ISP's such as AOL to ensure that you are on their white list. For most, it can be a lengthy process, but well worth your
efforts. Other third-party email certification programs now exist. Bonded sender http://www.bondedsender.com is one such agency. By joining Bonded Sender, senders improve deliverability rates and differentiate their brand. Senders go through a formal application process, adhere to email standards and post a bond against potential complaints. Major ISPs such as MSN/Hotmail now check against Bond Sender's white list and allow these email to pass. Knowing if you are on a blacklist, getting removed if you are and getting established on white lists is critical if you are email marketing. The more messages delivered equals more sales!

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Author Karen Fegarty is with Mailworkz, the creator of Blacklist Monitor -- advanced service that continuously checks all the major blacklists for you, and then some. Don't be treated unfairly.  Keep a handle on who may have you blacklisted. Get a free trial and find out more at http://www.blacklistmonitor.com.

 

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"Dr Ebiz"

"I would like to request information about site design. I am a home-based travel consultant, and I need a website that can compete with the rest of the crowd, with search engines, etc." -- Erlinda Holland

A great deal goes into website design. It is possible to build a site yourself using a site-building wizard such as those available with Ken Evoy's Site Build It! (www.wilsonweb.com/afd/sitebuildit.htm) or Yahoo! Small Business Web Hosting (www.wilsonweb.com/afd/yahoohosting.htm). When you build a custom site, it's easier to make it exactly the way you'd like it, but the chances of you creating a professional design on your own the first time aren't good (unless you have a background in graphic design). I recommend that you find a web designer to lay out your first site.

Your question prompted me to update my very popular article, "12 Website Design Decisions Your Business or Organization Will Need to Make Correctly." http://www.wilsonweb.com/articles/12design.htm Thanks! You can also find lots of information online about website design in my Web Marketing Info Center .http://www.wilsonweb.com/cat/cat.cfm?page=1&subcat=ms_Design

"Copyright 2004, Ralph F. Wilson. All rights reserved. Used by permission."


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